Frequently Asked Questions

Why is the artwork on my earrings not symmetrical?

Every pair of Hello Joy earrings are part of a larger painted artwork that has been cut into smaller pieces. This means every piece is unique in its pattern placement and colouring. No two pieces are the same, which is the beautiful thing about this process. Think of your earrings as wearable art!

Do you refund?

Unfortunately for hygiene purposes I cannot offer refunds for change of mind. Please check over your earrings as soon as they arrive for any damage or breakages that may have occurred during shipping, and contact me within 24hrs of their arrival if there are any issues.

I broke my earrings. Can you repair them?

Accidents happen. Feel free to get in touch to see if I can help with repair or replacement. I am more than happy to help breathe new life into your earrings when and where possible.