Frequently Asked Questions
HOW DO I CARE FOR MY EARRINGS?
Please handle your Hello Joys with care! Being dropped, going swimming, dancing in the rain or being bent are not activities that they love to partake in. Unfortunately doing any or all of these activities may result in damage, or even worse, breakage. And that makes us all very sad.
Please keep your earrings stored on a flat surface (or even better, an earring holder - check out the Bon Maxie and Yobi range) to prevent bending or creasing of the leather components. Should your earrings need a little freshen up, please use a soft clean cloth to wipe them down (gently!). For any bent or curled leather components, give them a gentle roll in the opposite direction of the bend - this helps to straighten them out again.
WHY ARE MY EARRINGS NOT PERFECTLY SYMMETRICAL?
Every pair of Hello Joy earrings are hand crafted. The colours are hand mixed and each component is cut, moulded, drilled and assembled by hand. As they are not produced by machine, each earring has it's own uniqueness and character. No two pieces are the same, which is the beautiful thing about hand made. Behind every piece is a story, which you don't get when you buy mass produced items. Think of it as wearable art.
THE COLOURS ARE NOT WHAT I WAS EXPECTING
While I do my best to photograph and colour-correct images to reflect the products in real life, I have no control over your device/computer settings - brightness, contrast etc. All of these things will affect how you see the colours. Please keep this in mind when purchasing. If you require something specific please contact me to see if we can work together on a custom made pair.
DO YOU REFUND?
Unfortunately for hygiene purposes I cannot offer refunds for change of mind. Please check over your earrings as soon as they arrive for any damage or breakages that may have occurred during shipping, and contact me within 24hrs of their arrival if there are any issues.
Should something happen to your earrings and you need them repaired (maybe they were stood on and the post bent or broke off, or a smaller family member gave them some heavy-handed love), feel free to get in touch and see if they can be repaired. I am more than happy to help breathe new life into your earrings when and where possible.