Frequently Asked Questions

Why is the artwork on my earrings not symmetrical?

Every pair of Hello Joy earrings are part of a larger painted artwork that has been cut into smaller pieces. This means every piece is unique in its pattern placement and colouring. No two pieces are the same, which is the beautiful thing about this process. Think of your earrings as wearable art!

Do you refund?

Unfortunately for hygiene purposes we cannot offer refunds for change of mind. Should your earrings arrive faulty or damaged, please make contact within 24hrs of receipt so we can arrange for a replacement or refund. 

I broke my earrings. Can you repair them?

Accidents happen. Feel free to get in touch to see if we can help with repair or replacement.